Basic Servicing
One Day CourseMonday | March 6, 2023
8:30 AM - 5:00 PM
PLEASE NOTE: When purchasing training courses, each individual MUST log into the system with their unique login and purchase their own session in order to receive a certificate of course completion in the attendee’s name. You cannot register multiple people for training courses under one login. If you need assistance registering for online training courses, please email Mandy Robertson at mrobertson@nadco.org before completing your purchase.
TUITION FEES
Through 1/24 |
After 1/24 |
||
| NADCO Member Rate | $399 per person | $449 per person | |
| Non-Member Rates | $699 per person | $749 per person | |
| SBA | Federal Government Rate | $299 per person | $349 per person |
RECOMMENDED FOR
CDC staff with servicing or portfolio management dutiesCOURSE DESCRIPTION
This one-day course, written by a team of experts, provides a comprehensive overview of all of a CDC's servicing and portfolio management responsibilities, including monitoring the borrower's financial condition, property taxes, insurance and UCC filings.Topics include:
- Keys to effective portfolio administration
- Fundamental servicing responsibilities
- SOP 50 55 and loan authorization servicing requirements
- Building effective servicing files
- CSA functions and responsibilities
- Fees and payment administration
- Loan monitoring and reporting requirements
- Routine servicing actions (including deferments and basic collateral actions)
- Collections best practices
- Working closely with Fresno/Little Rock Servicing Centers
PREREQUISITES
“Introduction to SBA 504” (online via NADCO University) OR six-months’ experience in a substantive capacity (e.g., loan officer) for a CDC.OTHER RECOMMENDED COURSES FOR PARTICIPANTS
Advanced ServicingCSA Servicing and Modernization Updates Luncheon
Liquidation & Post Debenture Workouts
INSTRUCTOR INFORMATION
Hollis CarterHollis retired from SBA in September 2014 after 29 years of Federal service (23 with SBA). He joined SBA in 1991 in the Kentucky District Office as the Chief of Finance with responsibility for managing 504 and 7(a) loan processing. In 1994 he was promoted to Assistant District Director for Economic Development with responsibility for all SBA economic development programs. He joined the Little Rock Commercial Loan Servicing Center when it was founded in 1995 as a Supervisory Loan Specialist overseeing a team of loan specialists servicing 504, 7(a) and disaster business loans. He assumed responsibility for the 504 liquidation function in 2006 and worked in that capacity until his retirement.
Prior to joining SBA Hollis spent six years with the Farm Credit Administration in McLean, Virginia and Louisville, Kentucky as an Examiner/Supervisor and Examination Manager leading safety and soundness examinations of Farm Credit System lending institutions.
The first six years of his career were spent in banking and agricultural finance.
Hollis earned a BS in Agronomy and an MBA at Mississippi State University.
He is now an independent 504 consultant specializing in loan review, policy development, portfolio management and trouble-shooting.
Heather Newgreen
Heather has been in the 504 industry for 17 years. In 2006, she joined Business Expansion Funding Corporation (BEFCOR), the leading CDC in North Carolina. As Portfolio Manager, she manages all intensive servicing actions and liquidations for a mid-sized portfolio of both SBA 504 loans and the organization’s CDFI portfolio. Heather has served as a speaker for several servicing related NADCO panels, and also serves on the CSA Committee.
Heather is a graduate of UNC-Greensboro. When she’s not working, she enjoys spending time with her family, including her husband, her 11-year old son, and her 9-year old daughter. She is an avid supporter of performing arts and enjoys attending shows in her hometown of Charlotte, NC.
