Advanced Servicing
One Day CourseTuesday | March 7, 2023
8:30 AM - 5:00 PM
PLEASE NOTE: When purchasing training courses, each individual MUST log into the system with their unique login and purchase their own session in order to receive a certificate of course completion in the attendee’s name. You cannot register multiple people for training courses under one login. If you need assistance registering for online training courses, please email Mandy Robertson at mrobertson@nadco.org before completing your purchase.
TUITION FEES
Through 1/24 |
After 1/24 |
||
| NADCO Member Rate | $399 per person | $449 per person | |
| Non-Member Rates | $699 per person | $749 per person | |
| SBA | Federal Government Rate | $299 per person | $349 per person |
RECOMMENDED FOR
CDC staff with servicing or portfolio management dutiesCOURSE DESCRIPTION
This one-day course provides an in-depth, analytical study of servicing approaches. Make sure you are using the correct approach to protect your CDC/SBA from significant loss in these changing times is crucial. Resources and information provided in this course will give industry professionals the ability to make confident decisions in a variety of complex circumstances.Topics include:
- Optimize servicing functions
- Balancing borrower interests with those of the CDC/SBA
- Servicing reporting systems that keep all parties informed
- Complex servicing actions (including releases, substitutions & subordinations)
- Evaluating requests for partial or complete changes of ownership
- Detecting a potential problem loan before it becomes a problem
- Managing problem loans/Intensive servicing
- Other servicing challenges
- Risk rating/classification
- Avoiding harm
PREREQUISITES
Participants must have completed NADCO’s Basic Servicing course.OTHER RECOMMENDED COURSES FOR PARTICIPANTS
Basic ServicingCSA Servicing and Modernization Updates Luncheon
Liquidation & Post Debenture Workouts
INSTRUCTOR INFORMATION
Hollis CarterHollis retired from SBA in September 2014 after 29 years of Federal service (23 with SBA). He joined SBA in 1991 in the Kentucky District Office as the Chief of Finance with responsibility for managing 504 and 7(a) loan processing. In 1994 he was promoted to Assistant District Director for Economic Development with responsibility for all SBA economic development programs. He joined the Little Rock Commercial Loan Servicing Center when it was founded in 1995 as a Supervisory Loan Specialist overseeing a team of loan specialists servicing 504, 7(a) and disaster business loans. He assumed responsibility for the 504 liquidation function in 2006 and worked in that capacity until his retirement.
Prior to joining SBA Hollis spent six years with the Farm Credit Administration in McLean, Virginia and Louisville, Kentucky as an Examiner/Supervisor and Examination Manager leading safety and soundness examinations of Farm Credit System lending institutions.
The first six years of his career were spent in banking and agricultural finance.
Hollis earned a BS in Agronomy and an MBA at Mississippi State University.
He is now an independent 504 consultant specializing in loan review, policy development, portfolio management and trouble-shooting.
Heather Newgreen
Heather has been in the 504 industry for 17 years. In 2006, she joined Business Expansion Funding Corporation (BEFCOR), the leading CDC in North Carolina. As Portfolio Manager, she manages all intensive servicing actions and liquidations for a mid-sized portfolio of both SBA 504 loans and the organization’s CDFI portfolio. Heather has served as a speaker for several servicing related NADCO panels, and also serves on the CSA Committee.
Heather is a graduate of UNC-Greensboro. When she’s not working, she enjoys spending time with her family, including her husband, her 11-year old son, and her 9-year old daughter. She is an avid supporter of performing arts and enjoys attending shows in her hometown of Charlotte, NC.
