Basic Servicing

Monday, January 27, 2020
8:30 am - 5:00 pm


Discounted Rate
(By 11/25/2019)
Standard Rate
(After 11/25/2019)
NADCO Member $349 $399
Non-Member $649 $699
Government $299 $349

Course Description

This one-day course, written by a team of experts, provides a comprehensive overview of all of a CDC's servicing and portfolio management responsibilities, including monitoring the borrower's financial condition, property taxes, insurance and UCC filings.

Topics include:
Keys to effective portfolio administration
Fundamental servicing responsibilities
SOP 50 55 and loan authorization servicing requirements
Building effective servicing files
CSA functions and responsibilities
Fees and payment administration
Loan monitoring and reporting requirements
Routine servicing actions (including deferments and basic collateral actions)
Collections best practices
Working closely with Fresno/Little Rock Servicing Centers

PREREQUISITE: “Introduction to SBA 504” (online via NADCO U) or six-months’ experience in a substantive capacity (e.g., loan officer) for a CDC.

Other Recommended Courses for Participants

Advanced Servicing
CSA Servicing Updates
Liquidation & Post Debenture Workouts

Instructor Information

Hollis Carter
Hollis retired from SBA in September 2014 after 29 years of Federal service (23 with SBA). He joined SBA in 1991 in the Kentucky District Office as the Chief of Finance with responsibility for managing 504 and 7(a) loan processing. In 1994 he was promoted to Assistant District Director for Economic Development with responsibility for all SBA economic development programs. He joined the Little Rock Commercial Loan Servicing Center when it was founded in 1995 as a Supervisory Loan Specialist overseeing a team of loan specialists servicing 504, 7(a) and disaster business loans. He assumed responsibility for the 504 liquidation function in 2006 and worked in that capacity until his retirement.

Prior to joining SBA Hollis spent six years with the Farm Credit Administration in McLean, Virginia and Louisville, Kentucky as an Examiner/Supervisor and Examination Manager leading safety and soundness examinations of Farm Credit System lending institutions.

The first six years of his career were spent in banking and agricultural finance.

Hollis earned a BS in Agronomy and an MBA at Mississippi State University.

He is now an independent 504 consultant specializing in loan review, policy development, portfolio management and trouble-shooting.

Sanford (Sandy) Mortan
Sandy Mortan is Senior Vice President at New Jersey Business Finance Corporation (NJBFC) in Fort Lee, New Jersey, the largest SBA 504 lender in the state. He is responsible for portfolio management and loan closings with a portfolio of over 350 loans. Prior to joining NJBFC, Sandy was with Colson Services Corporation, the former Central Servicing Agent for SBA, for over 15 years. While at Colson he was responsible for the 504 operation as well as part of the 7a operation. Sandy has been involved with the 504 Loan Program since its inception in 1986 and is the current chair of NADCO's CSA committee.