Advanced Servicing

Tuesday, January 28, 2020
8:30 am - 5:00 pm


Discounted Rate
(By 11/25/2019)
Standard Rate
(After 11/25/2019)
NADCO Member $349 $399
Non-Member $649 $699
Government $299 $349

Course Description

This one-day course provides an in-depth, analytical study of servicing approaches. Make sure you are using the correct approach to protect your CDC/SBA from significant loss in these changing times is crucial. Resources and information provided in this course will give industry professionals the ability to make confident decisions in a variety of complex circumstances.

Topics include:
Optimize servicing functions
Balancing borrower interests with those of the CDC/SBA
Servicing reporting systems that keep all parties informed
Complex servicing actions (including releases, substitutions & subordinations)
Evaluating requests for partial or complete changes of ownership
Detecting a potential problem loan before it becomes a problem
Managing problem loans/Intensive servicing
Other servicing challenges
Risk rating/classification
Avoiding harm

PREREQUISITE: Participants must have completed NADCO’s 504 Basic Servicing.

Other Recommended Courses for Participants

Basic Servicing (Required)
CSA Servicing Updates
Liquidation & Post Debenture Workouts

Instructor Information

Hollis Carter
Hollis retired from SBA in September 2014 after 29 years of Federal service (23 with SBA). He joined SBA in 1991 in the Kentucky District Office as the Chief of Finance with responsibility for managing 504 and 7(a) loan processing. In 1994 he was promoted to Assistant District Director for Economic Development with responsibility for all SBA economic development programs. He joined the Little Rock Commercial Loan Servicing Center when it was founded in 1995 as a Supervisory Loan Specialist overseeing a team of loan specialists servicing 504, 7(a) and disaster business loans. He assumed responsibility for the 504 liquidation function in 2006 and worked in that capacity until his retirement.

Prior to joining SBA Hollis spent six years with the Farm Credit Administration in McLean, Virginia and Louisville, Kentucky as an Examiner/Supervisor and Examination Manager leading safety and soundness examinations of Farm Credit System lending institutions.

The first six years of his career were spent in banking and agricultural finance.

Hollis earned a BS in Agronomy and an MBA at Mississippi State University.

He is now an independent 504 consultant specializing in loan review, policy development, portfolio management and trouble-shooting.

Sanford (Sandy) Mortan
Sandy Mortan is Senior Vice President at New Jersey Business Finance Corporation (NJBFC) in Fort Lee, New Jersey, the largest SBA 504 lender in the state. He is responsible for portfolio management and loan closings with a portfolio of over 350 loans. Prior to joining NJBFC, Sandy was with Colson Services Corporation, the former Central Servicing Agent for SBA, for over 15 years. While at Colson he was responsible for the 504 operation as well as part of the 7a operation. Sandy has been involved with the 504 Loan Program since its inception in 1986 and is the current chair of NADCO's CSA committee.