Leadership At All Levels: Managing Challenging Team Members


Thursday, February 28, 2019



Discounted Rate
(By 12/3/2018)
Standard Rate
(After 12/3/2018)
NADCO Member $549 $599
Non-Member $849 $899
Government $499 $549

Conflict, personality differences, and frustrating interactions within the office that you manage are inevitable. How do we best create a productive framework to minimize time-wasting conflict and redirect behavior into a positive, beneficial direction?

This course takes a workshop-based approach that is designed to help you with the following common management challenges and will help you lead a more productive team:
  • Responding to difficult people and “bad apples”
  • Power dynamics among your staff and its effect on productivity
  • Team member perspectives on your leadership and role
  • Managing volatile situations
  • Stepping back and thinking objectively
  • Understanding the perspective of those you manage
  • Providing necessary immediate feedback in uncomfortable situations
Under the guidance of award-winning leadership coach, Nancy Eberhardt, attendees of this training are in for a transformational experience that will lead to an ever more productive and positive teamwork within your CDC. We expect you to leave this day enthused about your next conversations for better results and better relationships.

Instructor Information


Nancy K. Eberhardt

Nancy K. Eberhardt is an Executive Gazelles-certified Coach and strategic communications consultant for entrepreneurs, corporations, nonprofits and B-Corps. She is author of Uncommon Candor, A Leader's Guide to Straight Talk and is a guest columnist for the American City Business Journals, the largest publisher of metropolitan business newsweeklies in the United States. A former regional bank president, Nancy led several successful mergers and $1 billion in customer relationships. She taught Business Communications in the Jack Welch Institute’s Executive MBA program, and has been a board member of a community bank, a social venture corporation, the only national park for the performing arts, and a baseball stadium authority.