Helpline for G-845 Verification
USCIS has a new telephone helpline specifically for G-845 verification: 1-877-469-2563, then press 1. The telephone number provided in this e-mail is a direct line to USCIS staff that work on G-845 verification and can assist CDCs.
This number is different from the "helpline” that is listed on the USCIS website that places a caller on a long term hold and has numerous confusing menu options.
USCIS indicates the average processing time for G-845 submissions is 10 business days. Requests that require additional research would require an additional 5 business days of processing on average. USCIS will not respond to verification status checks if the G-845 request has not been submitted for least 10 business days.
The USCIS is preparing a fact sheet on the G-845 review procedure which will include the new direct line for technical assistance and verification status checks.