Central Servicing Agent (CSA) User Manual - Revised May 2009

The CSA User Manual is available to view and print out below by Chapter. Each chapter is included as a pdf file. (Some of the chapters are large, so they may take a moment to load)

The manual will be updated again after SBA has completed all its policy announcements on the American Recovery & Reinvestment Act (ARRA).

Complete CSA User Manual

 *Updates to the User Manual

CSA User Manual Cover Page

Table of Contents

Chapter 1 - Introduction

Chapter 2 - Closing the 504 Loan

Chapter 3 - Preparing Closing Documents

IRS Form W-9

Chapter 4 - 504 Funding Process

Chapter 5 - Fees

Chapter 6 - Borrower Payment Procedures

Chapter 7 - How Borrower Payments are Applied

Chapter 8 - Servicing Actions

Chapter 9 - Reports

Chapter 10 - 503 Loans

Chapter 11 - Colson's Website

Chapter 12 - Sample Letters and Transmittals

Chart of Fees for 504 Loans